Delivery & Returns

Shipping

Orders are posted within 7 days of ordering unless stated otherwise in the main description.

All deliveries over £50.00 are free.

Orders are sent with Hermes and take 3-5 working days from the dispatch date.

If you have any urgent request please email pavla@floralcottagecompany.co.uk

Returns

Floral Cottage Co. will accept returns on non personalised products, please contact me within 3 days of receiving your order and please return item within 28 days of purchase, if the product is damaged or dissatisfactory, for a full refund.

If the 28 days have gone since your purchase, unfortunately I can't offer you a refund. To be eligible for a refund your item must be unused and it has to be in the same condition as you have received it.

Buyers are responsible for return postage costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Once received, your refund will be processed within 7-10 days. If you haven't received your refund within the allowed time, please check it with your bank first as it could be a delay in processing on their end.